Plan obuke:
Module 1: Implementing a Troubleshooting Methodology
- Overview of Windows 10
- Introduction to the EDST Job Role
- Overview of Troubleshooting Steps
- Troubleshooting Tools
Module 2: Troubleshooting Startup Issues
- Overview of the Windows 10 Startup Recovery Environment
- Troubleshooting Startup Settings
- Troubleshooting Operating System Service Issues
- Recovering BitLocker-Protected Drives
Mobile 3: Troubleshooting Hardware and Device Drivers
- Troubleshooting Device Drivers Failures
- Overview of Hardware Troubleshooting
- Troubleshooting Physical Failures
- Monitoring Reliability
- Configuring the Registry
Module 4: Troubleshooting Remote Computers
- Using Remote Desktop
- Using Remote Assistance
- Remoting with Windows PowerShell
Mobile 5: Resolving Issues with Network Connectivity
- Determining Network Settings
- Troubleshooting Network Connectivity
- Troubleshooting Name Resolution
Module 6: Troubleshooting Group Policy
- Overview of Group Policy Application
- Resolving Client-Configuration Failures and GPO Application Issues
Module 7: Troubleshooting User Settings
- Troubleshooting Sign-In Issues
- Troubleshooting the Application of User Settings
Module 8: Troubleshooting Remote Connectivity
- Troubleshooting Issues with VPN Connectivity
- Troubleshooting DirectAccess
Module 9: Troubleshooting Resource Access within a Domain
- Troubleshooting File Permissions Issues
- Recovering Files Encrypted by EFS
- Troubleshooting Issues with Printer Access
Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members
- Configuring and Troubleshooting Work Folders
- Configuring and Troubleshooting OneDrive Access
Module 11: Troubleshooting Applications
- Troubleshooting Desktop App Installation Issues
- Troubleshooting Desktop Apps
- Managing Universal Windows Apps
- Troubleshooting Access to Company Web Applications
Module 12: Maintaining Windows 10
- Managing and Troubleshooting Windows Activation
- Monitoring and Troubleshooting Computer Performance
- Applying Applications and Windows Updates
Module 13: Recovering Data and Operating Systems
- File Recovery in Windows 10
- Recovering an Operating System
Benefiti:
Video snimak predavanja u periodu od 365 dana posle kraja obuke
Pristup laboratorijama putem Interneta 180 dana od kraja obuke
Materijal u elektronskom obliku
Zvaničan Microsoft sertifikat o pohađanju kursa
Mogućnost korišćenja Microsoft SA vaučera za plaćanje ove obuke
Poželjno predznanje:
- Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
- Microsoft Active Directory Domain Services (AD DS) principles.
- Understanding of the Public Key Infrastructure (PKI) components.
- Windows Server 2012 R2 fundamentals.
- Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.
Dalje usavršavanje:
Windows 10 (MD-100T00)